Our Graphic Recording/Visual Facilitation work is submitted to the following general terms and conditions:
1- Thinkpen sends you an offer in written form for the requested service. By accepting the offer you are confirming the order and booking us.
2- Our price for classic recordings on paper or foam board includes the standard preparation work, the usual material costs (markers & paper roll), the originals and the unrestricted rights to use and edit all the graphic material that has been gained from our recordings or facilitated sessions (digital and print postproduction).
Digital post production of the graphic recordings is available upon request; we charge an hourly rate (90 €/120 CHF).
As remote recordings are often shorter and more intensive than on-site recordings and require more work before and after the event itself, we usually charge extra preparation time (ranging from 200 to 400 € including technical check) and may charge some extra time for the completion of the drawings immediately after the end of a session.
3- Travel expenses and accomodation are not included in our fees. Should our graphic recorder(s) need to arrive on the premices one day prior to the event,
we may charge aditional travel time.
4- Rights of use:
you may use the pictures or pieces of it under the Creative Common License, CC-BY-NC-SA Version 4.0 (naming of Thinkpen whenever pictures are used or displayed, non commercial use only, share alike, international)
5- Our prices are sumitted to 7% VAT except in case the service is not submitted to any VAT (as it may be the case with some internatinal contractors and invoices issued by Florence Dailleux based in Switzerland).
6- Unless a different term has been agreed upon, the term of our invoices is two weeks.
7- Cancellation policy:
You can cancel the booking of our graphic recorders up to one month in advance without charges.
Cancellations on shorter notice will be sumbitted to cancellation fees.
Between 15-29 days : 20% of the amount
Between 7-14 days : 50% of the amount
Between 0-6 days : 80% of the amount
Should one or several Thinkpen Graphic Recorder(s) not be able to fuflill their assignment because of illness, accident, or any other reason can could not
be foreseen or avoided, Thinkpen is to provide with a qualified replacement person. Should it prove impossible for Thinkpen to provide you with a satisfying candidate, Thinkpen's liabiliy is
limited to the fees that the client had agreed to pay Thinkpen for the contract.
For any dispute the competent jurisdiction is Frankfurt am Main.