General terms & conditions

Our Graphic Recording/Visual Facilitation work is submitted to the following general terms and conditions:

 

 

 

1- Thinkpen sends you an offer in written form for the requested service. By accepting the offer you are confirming the order and booking us. 

 

 

 

2- Our Price includes the standard preparation work, the usual material costs (markers & paper roll), the originals and the unrestricted rights to use and edit all the graphic material that has been gained from our recordings or facilitated sessions (digital and print postproduction).

 

Digital post production of the graphic recordings is available upon request; we charge an hourly rate.

 

 

 

3- Travel expenses and accomodation are not included in our fees. Should our graphic recorder(s) need to arrive on the premices one day prior to the event, we may charge aditional travel time. 

 

 

 

4- Rights of use:
you may use the pictures or pieces of it under the Creative Common License, Version 3.0 (mention of Thinkpen whenever pictures are used or displayed,  non commercial use only)
creativecommons.org/licenses/by-nc-nd/3.0/de/legalcode

 

 

 

5- Our prices are sumitted to 7% VAT except in case the service is not submitted to any VAT (as it may be the case with some internatinal contractors).

 

 

 

6- Unless a different term has been agreed upon, the term of our invoices is two weeks.

 

 

 

7- Cancellation policy:

 

You can cancel the booking of our graphic recorders up to one month in advance without charges.

 

Cancellations on shorter notice will be sumbitted to cancellation fees.

 

Between 15-29 days : 20% of the amount

 

Between 7-14 days : 50% of the amount

 

Between 0-6 days : 80% of the amount

 

 

 

8- Liability

 

Should one or several Thinkpen Graphic Recorder(s) not be able to fuflill their assignment because of illness, accident, or any other reason can could not be foreseen or avoided, Thinkpen is to provide with a qualified replacement person. Should it prove impossible for Thinkpen to provide you with a satisfying candidate, Thinkpen's liabiliy is limited to the fees that the client had agreed to pay Thinkpen for the contract.

 

 

 

9- Settlement

 

For any dispute the competent jurisdiction is Frankfurt am Main.